Privacy policy

Privacy Policy
Last updated: May 2026

This Privacy Policy describes how Morrow Australia (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from morrowaustralia.com (the “Site”) or otherwise interact with us (collectively, the “Services”).

By using our Services, you agree to the collection and use of your information in accordance with this policy.

In Short
We collect your information to process orders, improve your experience, and communicate with you (including marketing if you opt in). We do not sell your personal information in the traditional sense, but we may share limited data with partners to operate and improve our business.

Compliance with Australian Law
This Privacy Policy is designed to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

What Information We Collect

Information You Provide
We collect personal information you provide directly, including your name, email address, phone number, billing and shipping address, account details, order information, and any messages you send to us.

You may choose not to provide certain information, but this may limit your ability to use some features.

Automatically Collected Information (Usage Data)
We may automatically collect information such as your IP address, device and browser details, pages visited, and interactions with the Site. This may involve cookies and similar technologies.

Information from Third Parties
We may receive information from third parties such as Shopify, payment processors, and marketing or analytics providers.

How We Use Your Information

We use your personal information to:

  • Process and fulfill orders
  • Manage your account
  • Provide customer support
  • Improve our website and services
  • Send marketing communications (you can opt out anytime)
  • Detect and prevent fraud or misuse

Cookies and Tracking Technologies

We use cookies to keep the site functioning, remember your preferences, and analyse performance. You can control cookies through your browser settings.

Where required by law, we will obtain your consent before using non-essential cookies.

For more information, visit https://www.shopify.com/legal/cookies

How We Share Your Information

We may share your information with:

  • Service providers (such as Shopify, payment processors, and shipping partners)
  • Marketing and advertising partners
  • Analytics providers
  • Legal authorities where required

We only share information necessary to operate our Services.

Advertising and Data Sharing

We may share limited information with marketing partners to deliver relevant advertising and measure performance. This may include identifiers, purchase activity, and browsing behaviour.

You can opt out via unsubscribe links, your browser settings, or Global Privacy Control (GPC), which we recognise.

Data Security and Retention

We take reasonable steps to protect your information, but no system is completely secure.

We retain your data only as long as necessary to provide our Services, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have rights to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications
  • Restrict or object to certain processing

To exercise your rights, contact us using the details below.

Children’s Privacy

Our Services are not intended for individuals under 16. We do not knowingly collect personal information from children.

International Data Transfers

Your information may be processed outside Australia by our service providers. Where required, we use appropriate safeguards to protect your data.

Complaints

If you have concerns about how we handle your personal information, please contact us. We aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au/

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions or requests regarding this Privacy Policy, you can contact us at:

store@morrowaustralia.com

Data Controller

For the purposes of applicable privacy laws, Morrow Australia is the data controller of your personal information.